Postdoctoral Scholars
Ombuds Staff

University Ombuds - Callale Concon

Assistant Ombuds - Henok Elias


Contact Information




Student Services Building 211

Mailing Address

UC Merced
Office of the Ombuds
5200 North Lake Rd.
Merced, CA 95343

About Email

We do not use email for confidential communications because privacy cannot be assured.

Ombuds Services Library
The Office of the Ombuds has a small collection of books on a variety of different topics that are available for check-out. If you are interested in checking out a book, please contact our office at (209) 228-4410 for more information.
  • Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior (2013) by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan and Al Switzler
  • Crucial Conversations: Tools for Talking When Stakes Are High (2012) by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
  • Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (2005) by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
  • Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work (2011) by Susan H. Shearouse
  • Difficult Conversations: How To Discuss What Matters Most (2010) by Douglas Stone, Bruce Patton, and Sheila Heen
  • Appreciative Team Building (2004) by Diana Whitney, Amanda Trosten-Bloom, Jay Cherney, and Ron Fry
  • Perfect Phrases for Conflict Resolution (2011) by Lawrence Polsky and Antoine Gershel 
  • Adaptive Action: Leveraging Uncertainty in Your Organization (2013) by Glenda H. Eoyang & Royce J. Holladay
  • and more