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How does the Ombuds remain neutral?

The Office of Ombuds Services operates under the Code of Ethics of the International Ombudsman Association. Neutrality is one of the key ethical principles for an ombuds. Neutrality means that visitors to our office can expect that they will be treated even-handedly, that we will not favor one person over another, that we do not have our own interests in the outcome of situations that come to us, and that we strive to be fair and objective in our consideration of information and the range of options we present. We do not serve as an advocate for any party, but instead are advocates for fair processes and civility.